Shipping protection

30-day Money Back Guarantee

$5.00 USD

Shipping protection - fixed is backordered and will ship as soon as it is back in stock.

If your product is lost, stolen or damaged. Reach out to the team within 30 days and we will refund.

"Fast Shipping, Super Fast"

Faster shipping than all the others. At Femzai, we don't want our customers to have to sit around and wait for their cute clothes to be shipped. Trust that we use air freights for our deliveries, which only takes 7-12 days in air plus a short processing period prior to this at our warehouse.

Expedited Shipping is also available to be chosen at checkout for customers from Central and Western Europe, Asia Pacific, and North America.

Confused about size?

Check with our support personnel. Available from 8am - 6pm AEST.

Discreet Shipping

Opt-out on our branded packages in the checkout menu.

Payment & Security

Payment methods

Your payment information is processed securely with advanced SSL encryption. We do not store credit card details nor have access to your credit card information.

Frequently Asked Questions

Shipping

What countries do you ship to?

We currently ship All of North America, Europe, and Asia Pacific Regions. To enquire about shipping to a different or specific destination, please contact us on support@femzai.com

How long will it take to receive my order?

We usually go through a short processing period from 1~5 days, sometimes 7 days due to high demand. Then, for expedited shipping, it will arrive within 3~8 days, for normal shipping, it will arrive within 6~12 days.

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. Please contact us to receive the exact instructions for return.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).