Shipping policy
Shipping Policies
Thank you for shopping with Femzai. We are committed to providing a seamless shopping experience, including reliable and efficient shipping. The following shipping policies apply to orders placed on our website.
- Processing Time
We typically process orders within 1-5 business days after receiving the order. During peak periods or holidays, it may take up to 7 business days to process orders. Order cancellations can only be done within 24 hours of ordering.
- Shipping Methods
We offer free shipping on all orders. Your orders will typically arrive at around 5-12 regular days after the order is processed (See processing time above).
Please keep in mind that if you had entered an incorrect address and we have shipped out the package, you will not be eligible for a refund if you do not have shipping protection purcahsed.
- Shipping Rates
We offer free shipping on all orders. You can choose to have expedited shipping if you wish.
- International Shipping
We currently offer shipping to selected international destinations.
- Order Tracking
Once your order has shipped, we will provide a tracking number via email. You can use the tracking number to check the status of your shipment and estimated delivery date.
- Shipping Issues
If you experience any issues with your shipment, such as delays, damages, or lost packages, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.
Please be sure to fill in the recipient information correctly. If the recipient information is filled in incorrectly and needs to be returned to our warehouse to rearrange delivery, we need to charge an additional $6.
- Returns and Exchanges
If you wish to return or exchange an item, please refer to our Return Policy for instructions. You are responsible for the shipping fees for any returns or exchanges, unless the item was damaged or defective.
If you have any questions or concerns about our shipping policies, please contact us at hello@femzai.com.